What two types of reports might a project manager use to track the conversion of requests made through an Adobe Workfront request queue?

A project manager seeking to track the conversion of requests made through an Adobe Workfront request queue would find that issue reports are particularly relevant. These reports focus on tracking specific requests, monitoring their statuses, and analyzing the outcomes, which aligns closely with understanding how many requests enter the queue, how many are converted into actionable work items, and the overall efficiency of the request handling process.

This type of report provides insights into project performance and helps in identifying bottlenecks or areas of improvement within the request management workflow. By utilizing issue reports, project managers can ensure that they are effectively managing these requests, which is vital for maintaining productivity and workflow efficiency in the context of ongoing projects.

While conversion reports could also theoretically provide information on the conversion process, they do not exist as a standard report type in Adobe Workfront specifically, making issue reports the more applicable choice in this scenario. A project report generally encompasses broader project data rather than focusing on individual requests, and a queue topic report, while it might summarize activity in a queue, is not specifically designed to track conversion rates. Therefore, using issue reports aligns directly with the need to monitor and analyze request conversions effectively.